If parcels are damaged or items are missing you should either refuse the delivery completely or sign for the parcels as being ‘DAMAGED’ If the number of parcels do not match or correspond to the consignment note, this must be stated as ‘SHORT DELIVERY’ It is your responsibility to ensure that the actions above are followed BEFORE SIGNING. Mistakes cannot be rectified once the number of packages has been signed for. All carrier related damages and discrepancies must be reported to us within 2 working days. We will not be responsible for any carrier-related damage or loss reported outside of this 2-day period.

You are entitled to cancel Your Order only if it has not been marked as dispatched. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by contact us as below.

Cancellation provisions above, we will reimburse you within 14 days of receiving notice of cancellation. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

If the faulty product when you receive the item or you purchase is not of satisfactory quality, fit for purpose or as described, we will offer a repair or exchange. Refund services are not allow.

We will not be liable to you, whether arising as a result of breach of contract or in tort or otherwise for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising as a result of any problem in relation to the goods.

You can inform us of your decision by email us  info@enricogroup.com.my or direct contact to +6016-3225798